TERM AND CONDITIONS
Cancellation / Modifications / No Show Policy:
Cancellation charges equal to the quoted rate at time of confirmed reservation will apply unless cancelled:
- MORE THAN seventy-two (72) hours prior to scheduled pick-up time will be no charge.
- Less than seventy-two (72) hours prior to scheduled pick-up time, but MORE THAN thirty-six (60) hours will be billed at fifty (50%) percent of the total amount billable.
- Less than thirty-six (48) hours prior to scheduled pick-up time, but MORE THAN twenty-four (24) hours will be at seventy-five (75%) percent of the total amount billable.
Modifications must be made at least forty-eight (48) hours prior to scheduled pickup time. Tesla City Tours will make every effort to accommodate modifications requested, however are not guaranteed to be accommodated.
Modification/cancellation(s) must be emailed to teslacitytour.com and a modified/cancellation confirmation will be emailed from Tesla City Tours. Please call Tesla City Tours at +1(242) 375-5626 (Freeport) or +1(242) 698-0519 (Nassau) if a confirmation email has not been received within 8 hours of your modification request to Tesla City Tours.
No Shows will be billed at one hundred 100% of the total amount billable after a thirty (30) minutes “waiting time” period.
“Itinerary” reservations. Any “confirmed” reservation with an itinerary, having been or in the process of being assembled by Tesla City Tours, will be billed a minimum ten (10%) percent cancellation fee irrespective of when cancellation notice is given.
Clarification of Rates:
ALL RATES QUOTED ARE ESTIMATES.
Additional charges may be incurred for deviations from the requested service such as additional terminal stops, additional non-scheduled stops en route. All passenger-requested “stops” or “wait time” will be billed as defined below.
Hourly Rates: A quoted hourly rate for as-directed services and other events including tours is based on estimated time the vehicle will be used for the event. In most cases, the quoted hourly rate will include: vehicle base rate, gratuity (additional gratuity is solely at clients’ discretion). All hourly services, subject to availability, may be extended and charged in thirty (30) minute increments at the vehicle’s prevailing hourly rate.
Published rates: All published rates are subject to change without notice.
“Holiday” Rates: All “Flat Rate” reservations serviced during the following dates twenty-four (24) hour time period, unless noted otherwise, will be accessed an additional $20.00 fee per reservation.
New Year’s Day | January 1st
Easter | (Varies)
Independence Day | July 10th
Thanksgiving Day | (Varies)
Christmas Eve | December 24th, after 12:00 PM EST
Christmas Day | December 25th
New Year’s Eve | December 31st, after 12:00 PM EST
The individual responsible for payment (“client”) understands and agrees that all charges are assessed by Tesla City Tours. All unpaid deposits and balances are authorized by client, with either verbal or signed acceptance of services. All reservations require payment via credit card/debit card or direct bill/invoice to be established before confirmation. All credit/debit cards will be pre-authorized for genuineness of the card at the time of reservation. The credit card may also be pre-authorized forty-eight (48) hours prior to scheduled pick-up time of the reservation, if the reservation was booked at least a week in advance and payment will be processed once services have been completed. Please note that payment for the following service types will be processed before or during service: proms (or other activities involving minors) and weddings.
Debit Card users: a pre-authorization of your card will appear on your statement as a transaction that may or may not differentiate between a charge and a hold, depending upon your financial institution.
All deposits are non-refundable. Payment methods we cannot accept: personal check, cash, pre-paid credit cards, and traveler’s checks. Note that Tesla City Tours will pursue non-payment to the fullest extent of the law, when necessary.
Any and all requests for refunds must be submitted in writing and emailed to teslacitytour.com within two (2) days of trip completion. Please provide your name, reservation number, contact information, best time to reach you and details pertaining to the requested refund. You will be contacted for additional details, if necessary. All requests are evaluated by management on a case-by-case basis. Resolutions are generally achieved within three (3) business days of receipt of refund submission.
Additional Terms & Conditions:
Tesla City Tours chauffeurs/curators are prohibited from soliciting gratuities.
Tesla City Tours will not be responsible for delays due to traffic conditions, accidents, acts or any circumstances beyond our control.
Tesla City Tours is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The individual responsible for payment (“client”) and all passengers in client’s party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired vehicle. The client assumes full financial liability for any damage to the vehicle caused during the duration of the service by them or any members of their party. (Evaluation as to the unusual use or wear of the vehicle rests with Tesla City Tours solely, and its experience as to the general use of hired vehicles.)
Unlawful consumption of alcohol and drug use is prohibited in Tesla City Tours vehicles. In compliance with CPUC Regulation Section 5348.1 & 5348.3, consumption of alcoholic beverages by passengers under 21 years of age is prohibited. Any fines will be paid for by the client. The chauffeur / curator has the right to terminate service without refund (if there is blatant indiscretion on the part of the client(s)). It is illegal to stand through the sunroof. Smoking is not permitted in Tesla City Tours vehicles.
No member of Tesla City Tours; Directors, Management or its staff are responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity.
Tesla City Tours does not provide child safety seats. Parents and guardians of children traveling in Tesla City Tours vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.
TESLA CITY TOURS RESERVES THE RIGHT TO CHANGE ITS TERMS AND CONDITIONS AT ANY TIME WITHOUT GIVING PRIOR NOTICE. ANY TERMS AND CONDITIONS NOT INCLUDED ON THIS PAGE ARE SUBJECT TO THE SOLE DISCRETION OF TESLA CITY TOURS.
IF FOR ANY REASON YOU CANNOT COMMUNICATE WITH / LOCATE YOUR CHAUFFEUR/CURATOR, PLEASE CALL OUR DISPATCH OFFICE IMMEDIATELY AT +1(242) 375-5626 (FREEPORT) or +1(242) 698-0519 (NASSAU), SO WE CAN CONNECT YOU WITH THEM.